This is a quick guide to installing a Dialogic Voice card on these Windows versions.
SQLphone Runtime uses Dialogic Voice cards to connect your PC to analogue telephone lines.
You need to purchase the following equipment from your local Dialogic supplier:
The full range of Dialogic voice cards is listed here:
We can supply Dialogic cards to European customers, please contact us for a quote.
Non-European customers can locate a Dialogic distributor here:
Suppliers & Distributors
SQLphone supports the following Dialogic analogue voice cards.
|D/4PCI-UFW||4||Our current top recommendation|
|D/4PCIU||4||Card is discontinued but new cards still widely available|
|D/4PCI||4||Card is discontinued but new cards still widely available|
|D/120JCT-LS||12||Card is discontinued but new cards still widely available|
|D/41EPCI||4||Card is discontinued but new cards still widely available|
|All ISA cards||2/4/16||Discontinued but pre-used cards sometimes available on ebay|
Install Dialogic System Software Release 6.0 (SR6).
There are two versions of SR6, make sure you install the correct version:
The older Dialogic System Release 5.1.1 (SR511 + FP1) is not supported.
Do not fit the Dialogic card into your PC yet. Install the Dialogic System Software CD before fitting the card.
Insert the Dialogic CD and run setup.exe
Setup may warn that CPU Physical
Address Extension (PAE) is enabled.
Click here for more details
Enter your company details.
Select destination folder.
The default is usually OK.
Select "Core Runtime Package".
Other options are not required.
Accept 3rd party software.
Accept the default program folder.
Click Next to continue.
Allow installation to complete.
Reboot the PC now.
Dialogic PCI voice cards have a small rotary switch (on the circuit card), which sets the board number. If this is the first Dialogic voice card in the PC, set the board number to 1. Plug the Dialogic voice card into any available PCI slot on the PC mother board.
After fitting the Dialogic PCI voice card, re-start the PC.
The "Found New Hardware Wizard" will be displayed.
Choose not connect to Windows Update.
Select the "Install from specific location" option.
Select the "Include this location" option.
Browse to the Dialogic install folder shown here.
The correct Dialogic card should be displayed.
Start the Dialogic Configuration Manager:
From the Start menu, select Programs, then Intel Dialogic System Software, then Dialogic Configuration Manager.
Connect to the local computer.
Auto card detection will begin.
Check if the voice card has been auto-detected.
The model and card number should be clearly displayed,
as show here. (model = D/4PCI-U)
Fail to detect
Double click on the voice card icon.
Set the country parameter to the correct value.
Select Start-System from the System menu
(or press the green Start System button).
The service can take up to 60 seconds to start.
From the Settings menu:
Select System/Device-autostart, then Start-System.
This ensures the Dialogic service
Fail to start service
If the service fails to start on Windows 2003 Server, download this file winstrm.dll and copy to your C:\Windows\System32 directory. Then re-attempt to start the Dialogic service.
Install SQLphone Runtime.