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Case Studies

Expanding Call Center Capacity with IVR Software

SQLphone telephone answering software has enabled Radio Taxis London to expand their call-center phone answering services without employing more staff or moving to larger premises. The SQLphone telephone answering software answers more than 5000 telephone calls a day.

Replacing Staff with IVR Software

In 2002 ailing travel company (Discover Travel & Tours) was in financial trouble. Crippled by high call-center staff overheads and the travel business recession, they reduced overheads by using an SQLphone telephone answering system.

The phone answering system allowed them to cut back on call-center staff and turn the business round to making a profit.