Expanding Call Center Capacity with IVR Software
SQLphone telephone answering software has enabled Radio
Taxis London to expand their call-center phone answering
services without employing more staff or moving to larger
premises. The SQLphone telephone answering software
answers more than 5000 telephone calls a day.
Replacing Staff with IVR Software
In 2002 ailing travel company (Discover Travel &
Tours) was in financial trouble. Crippled by high call-center
staff overheads and the travel business recession, they
reduced overheads by using an SQLphone
telephone answering system.
The phone answering system allowed them to cut back
on call-center staff and turn the business round to
making a profit.